Prepare an approved repair job for handoff

The customer has authorized a defined scope of work in the shop system. The won opportunity references that agreement so the adviser can prepare the job without expanding the authorized repair. This gives the next person a usable checklist with the agreement behind each task.

Before you start

Enable Client onboarding and Overdue commitments in Plugins in a workspace you control. Start with a won opportunity that accurately records the agreed scope and customer. Choose valid task assignees. These plugins start disabled.

The fictional demo workspaces show the shared screens and simulated actions. Build this example configuration in your own workspace using fictional records first.

Work through this example

Capture. Record vehicle make and model, reported symptom, preferred callback time and general urgency. Use fictional details for the first test.

Decide. Have a service adviser review the symptom; confirm diagnostic arrangements separately. A person with responsibility for the service makes this decision.

Hand off. Verify customer authorization; assign the parts-availability check; confirm the agreed customer update. Keep incomplete confirmations visible rather than marking the whole request ready.

Prepare the handoff checklist

Use these example responsibilities, then choose actual workspace members as assignees. Set due dates from the agreement and the dependencies between tasks.

Task	Suggested owner	Evidence of completion
Verify customer authorization	Service adviser	The authorized scope can be found in the shop record.
Check required parts	Parts coordinator	Availability has been checked for the approved work and any delay is recorded.
Prepare the customer update	Service adviser	The agreed update time and responsible adviser are recorded.

Complete the workflow

1. Open Pipeline and review the won opportunity, contact and agreed scope. Confirm that the example inquiry has become an actual agreement before preparing delivery tasks.

2. Open Client onboarding, select that opportunity and prepare these separate tasks: Verify customer authorization; assign the parts-availability check; confirm the agreed customer update.

3. Give every task a description, valid assignee and due date. The plugin accepts one to ten tasks. Make dates reflect the agreement and dependencies, including the customer information still needed.

4. Choose Review workflow, then Request approval. Check the source opportunity, owners and dates before choosing Approve & create tasks.

5. Inspect the execution result and open the created tasks in Tasks & approvals. Use Overdue commitments to review overdue work later, and update the tasks as the real work happens.

Check the result

The saved tasks retain their source opportunity and show the responsible people and due dates. Checklist creation records responsibility; mark tasks complete only when the agreed work is done. Open each created task and compare its source, assignee and due date with the checklist above. Record the completion evidence in the appropriate source system as the work is done, so the next person can distinguish a finished check from a pending one.

Adapt it for your business

Diagnostic equipment, shop scheduling and repair-order billing remain in your specialist tools unless a separate integration has been implemented and tested. Start with a link or reviewed reference to the source record.

Use Build an extension and the development brief when those systems need a connection. Specify the source of truth, permitted data, person who approves changes, duplicate handling and the receipt that proves completion.

What to check

If the contact or source is incorrect, correct it before proceeding. If an assignee or agreed scope changes, prepare a fresh preview. For an uncertain execution result, inspect the original receipt and saved records before retrying with the same request identity. Avoid submitting a second checklist to resolve uncertainty about the first.

Keep the approval required by the action policy. Restrict customer data to what the workflow needs. Enabled plugins use your workspace permissions; hosted infrastructure and connected providers may have costs, and AI conversations use your configured model. Verify the saved source record before relying on the result.