Step 1
Capture the request
Collect vehicle make and model, reported symptom, preferred callback time and general urgency so the first conversation can address the actual request.
All industries
AI & automation for Auto Repair
Keep repair conversations moving with the job.
Service advisers need vehicle context, customer authorization and a clear update plan. We help repair shops organize incoming requests and preparation for approved work, so the person handling the next conversation can find the decisions already made.
Bring one recent example and the tools your team uses. We will discuss where a focused improvement could help.
A workflow to start with
See what changes in the day-to-day work.
Illustrative workflow: A repair shop receives a message about an intermittent warning light. The service adviser needs vehicle context and a diagnostic conversation before making promises about repairs.
Step 2
Review the fit
Have a service adviser review the symptom; confirm diagnostic arrangements separately.
Step 3
Assign the handoff
Verify customer authorization; assign the parts-availability check; confirm the agreed customer update.
Make the first project measurable
Decide what better looks like.
Pick one workflow, one responsible person and a review date. Record how it works today, then try the agreed change on a small set of real work before expanding it.
- Measure the starting point
- Repair inquiries awaiting an adviser callback; approved jobs missing authorization or a customer update.
- Check the handoff
- The adviser can locate authorization in the shop system, identify the parts check and name the person responsible for the next customer update.
These are suggested evaluation criteria. Your baseline and pilot determine the result.
Practical platform recipes
Put the pieces to work for your business.
When a connected workspace fits your needs, combine Command Center features and plugins around a specific job. These guides show the setup, the steps and the result to check.
Auto Repair
Review an auto repair inquiry
Capture vehicle make and model, reported symptom, preferred callback time and general urgency and assign a reviewed next step.
- Form builder
- Contacts
- Pipeline
- Pipeline follow-up
Auto Repair
Prepare an approved repair job for handoff
Verify customer authorization; assign the parts-availability check; confirm the agreed customer update. Keep each commitment attached to the agreed opportunity.
- Pipeline
- Client onboarding
- Work
- Overdue commitments
Choose the right scope
Build around the tools and people you have.
We start with your business goals, map the work, and agree on one useful improvement. Command Center is an option when shared customer context and reviewed work would help your team.
Available in Command Center
Contacts, pipeline, forms and assigned work provide the shared foundation. Enable the plugins in each recipe, review the proposed action, and check its saved result.
Explore platform featuresScoped for your business
Diagnostic equipment, shop scheduling and repair-order billing require a separately scoped integration or your existing specialist software.
Custom systems and integrationsSupported after launch
Agree on training, operating responsibilities and ongoing support. Measure response time, missed follow-ups or handoff completeness against your own starting point.
Training and optimizationBefore you begin
Common questions
Do we need to replace our existing software?
No. We review your current tools first. A focused integration, custom workflow or training project may be sufficient. A shared workspace is useful when your team needs connected context and responsibility across tools.
What affects the scope and cost?
The work depends on the systems involved, the quality of the source information, who can approve changes and the support your team needs. We agree on those details and a useful first deliverable before setting the implementation scope.
Can you support a Chicago business?
Accelerate is headquartered in downtown Chicago and works with businesses across Chicago and the suburbs. See our Chicago services and headquarters.